Data We Collect About You

When you join Clearstoneva, we gather different types of information to create your personalized learning experience. Some data you provide directly when signing up, while other information gets collected automatically as you interact with our courses and platform features.

• Registration Information: Your name, email address, username, and password form the foundation of your account. We also collect any optional profile details you choose to share, like your educational background or professional interests, which help us recommend relevant courses.
• Course Interaction Data: We track your progress through lessons, quiz scores, assignment submissions, and time spent on different modules. This information helps us understand your learning patterns and provides instructors with insights to improve their teaching methods.
• Device and Technical Information: Your browser type, operating system, IP address, and device identifiers get logged when you access our platform. We also collect data about how you navigate through pages, which features you click, and any error messages you encounter.
• Payment Information: When you purchase courses or subscriptions, our payment processors handle your credit card or payment method details. We only store transaction records and billing history—never your full payment credentials.
• Communication Records: Messages you send through our platform, whether to instructors, support staff, or fellow students, get stored to maintain conversation history. Forum posts, discussion board comments, and peer review feedback also fall into this category.
• User-Generated Content: Any assignments, projects, essays, or creative work you submit as part of your coursework becomes part of your educational record. This includes video presentations, code repositories, and collaborative documents you create within our learning environment.

Data Usage Purposes

Every piece of information we collect serves a specific purpose in delivering and improving your educational experience. We don't believe in gathering data just for the sake of it—there's always a clear reason behind what we track and how we use it.

Third-Party Data Collection Tools

Running a modern education platform requires partnerships with specialized service providers. While we handle most data processing internally, certain functions work better when managed by experts in specific domains. Here's who we work with and why.

• Analytics Providers: We employ analytics services to understand how students navigate our platform and which features get used most frequently. These tools create anonymized reports showing traffic patterns, popular courses, and user engagement metrics. The insights help us make data-driven decisions about where to invest development resources and which improvements would benefit the most students.
• Learning Management System Integrations: Some courses connect with external tools for specialized content delivery, like coding environments, virtual labs, or interactive simulations. These integrations receive limited information about your identity and course enrollment to provide seamless access without requiring separate logins for every tool.
• Payment Processors: Financial transactions flow through trusted third-party payment gateways that maintain PCI compliance standards. They handle the sensitive card data while we only receive confirmation of successful payments and basic transaction details for our records.
• Email and Communication Services: Course announcements, certificate deliveries, and system notifications get sent through professional email service providers. These partners need your email address and name to deliver messages, but they're contractually prohibited from using your information for their own marketing purposes.
• Cloud Infrastructure Providers: Your course data and learning materials live on secure cloud servers managed by industry-leading infrastructure companies. These providers maintain the physical security and technical reliability of the servers, while we control access policies and encryption standards for the data itself.

Each third-party partner operates under strict agreements that limit how they can process your data. They're only allowed to use information for the specific services they provide to us—never for their own business purposes or to build marketing profiles.

Data Security and Privacy

Protecting your information isn't just a legal requirement for us—it's fundamental to maintaining the trust that makes online education possible. We've built multiple layers of security into every aspect of our platform, from the moment you create an account to long after you complete your courses.

All data transmitted between your device and our servers travels through encrypted connections using industry-standard protocols. This means anyone trying to intercept your information would only see scrambled gibberish. Your password never gets stored in plain text—we use one-way encryption that makes it mathematically impossible for even our own staff to recover your original password.

We conduct regular security audits and penetration testing to identify potential vulnerabilities before they become problems. Our development team stays current with emerging security threats and patches any discovered issues promptly. System logs track who accesses what data and when, creating an audit trail that helps us detect and investigate any suspicious activity.

But security isn't just about technology—it's also about policies and procedures. We've established clear data retention schedules that determine how long we keep different types of information. Once data is no longer needed for its original purpose and we're not legally required to maintain it, we have processes in place for secure deletion that goes beyond simply pressing the delete button.

Cookies and Tracking

Like virtually every website you visit, Clearstoneva uses cookies and similar technologies to make the platform work properly and remember your preferences. These small text files stored on your device serve various purposes, from keeping you logged in between sessions to remembering whether you prefer video transcripts displayed or hidden.

• Essential Cookies: These cookies are absolutely necessary for the platform to function. They manage your login session, prevent duplicate form submissions, and maintain security tokens that protect against cross-site request forgery attacks. You can't fully disable these without breaking basic platform functionality.
• Preference Cookies: These remember your choices about playback speed, subtitle language, color themes, and other customization options. They make your experience more convenient by eliminating the need to reset preferences every time you visit.
• Analytics Cookies: We use these to understand how students use the platform—which pages they visit, where they click, and how long they spend on different activities. The data gets aggregated and anonymized before analysis, so we're looking at patterns across thousands of users rather than tracking any individual's behavior.

Your browser settings give you control over cookie acceptance. Most browsers let you block third-party cookies while still accepting first-party ones from sites you directly visit. You can also clear cookies periodically, though this means you'll need to log in again and reset your preferences.

Data Protection Compliance

We've designed our privacy practices to meet or exceed the requirements of major data protection regulations worldwide. This means implementing principles like data minimization, purpose limitation, and user rights regardless of where you're located.

You have substantial control over your personal information. You can request copies of what we've collected about you, ask us to correct inaccurate data, or request deletion of information we're no longer legally required to maintain. Some data needs to stick around for legitimate purposes—like maintaining academic records for students who've earned certificates—but we honor deletion requests wherever legally and practically possible.

Special Provisions

Certain aspects of our platform operate under additional rules that extend beyond this general privacy policy. For instance, if you're under 18, additional protections apply to how we collect and use your information. We require parental consent for younger students and limit what data we gather from them.

Instructors who create courses on our platform have their own set of data handling responsibilities. They can see student progress and submissions for their courses, but they're bound by agreements that prohibit using that information for anything beyond their educational duties. If an instructor violates these terms, we take it seriously and may remove them from the platform.

Some specialized courses—particularly those offering professional certifications or continuing education credits—may require sharing limited information with accrediting bodies or industry organizations. We'll always tell you upfront if a course involves data sharing beyond our normal practices, and you can choose whether to enroll with that knowledge.

Questions and Feedback

Privacy policies can feel overwhelming, and we recognize that legal language doesn't always answer your specific questions. If something in this document isn't clear, or if you want to know more about how we handle particular situations, don't hesitate to reach out.

Our support team can address general privacy questions and point you toward the right resources for exercising your data rights. For more complex inquiries involving data processing activities or compliance matters, we'll connect you with staff who specialize in those areas. We genuinely want to hear your concerns and feedback—your input helps us improve both our practices and how we explain them.